Revenue Cycle Management

Revenue cycle management

Revenue cycle management (RCM) is the process of managing a medical or dental practice’s financial activities, from patient appointment scheduling to insurance billing and patient collections. RCM ensures that healthcare providers are properly reimbursed for their services while minimizing the risk of financial losses.

Historically, RCM has been a manual process, with staff members managing patient appointments and billing manually. However, with the advent of electronic health records (EHRs) and practice management software, RCM has become more automated and streamlined.

The benefits of effective RCM are numerous, including increased revenue and decreased administrative costs. By ensuring that patient appointments are scheduled and managed efficiently, practices can minimize the risk of no-shows and canceled appointments, which can result in lost revenue. Additionally, proper management of insurance claims and patient collections can improve cash flow and minimize the risk of financial losses.

Some potential RCM services that could be offered to medical and dental practices include:

Verification of benefits

Verifying patients’ insurance coverage prior to appointments can help practices avoid billing issues and ensure that patients are properly covered.

Prior authorization

Obtaining prior authorization from insurance companies for certain procedures can help practices avoid claim denials and ensure that patients receive the care they need.

Patient flow

Managing patient flow throughout the practice can help minimize wait times and ensure that patients receive prompt care.

Medical and dental insurance

Proper management of medical and dental insurance claims can help practices maximize reimbursement and minimize the risk of financial losses.

Patient collections

Managing patient collections can help practices collect outstanding balances and minimize the risk of financial losses.

Some best practices for effective RCM include:

  1. Regular training for staff members: Regular training can help staff members stay up-to-date on the latest RCM practices and technologies.

  2. Use of technology: Practice management software and EHRs can help automate and streamline RCM processes, reducing the risk of errors and improving efficiency.

  3. Regular auditing: Regular auditing of RCM processes can help practices identify areas for improvement and ensure compliance with regulations.

  4. Customization to individual practice needs: RCM services should be tailored to the specific needs of each practice, taking into account factors such as patient demographics, insurance providers, and billing processes.

In summary, effective RCM is crucial for the financial health of medical and dental practices. By offering a range of services tailored to individual practice needs and implementing best practices such as regular training and use of technology, practices can maximize revenue and minimize the risk of financial losses.

Services That Optimize Your Revenue Cycle

Our comprehensive revenue cycle management solutions are designed to help healthcare providers improve their financial performance, reduce denials, and increase patient collections. Our services include:

Service 1: Medical Billing

Medical billing is a critical component of any healthcare provider’s revenue cycle. Our medical billing service helps providers reduce claim denials, accelerate payments, and improve revenue cycle management efficiency. Our experienced billing specialists use the latest medical billing software and technologies to ensure that all claims are submitted accurately and in a timely manner. We also provide detailed reports and analytics to help providers track their financial performance and identify areas for improvement.

Service 2: Coding and Compliance

Coding and compliance are essential for accurate and timely claims processing. Our coding and compliance service ensures that all claims are coded accurately and compliant with all relevant regulations and guidelines. Our team of certified coders and compliance experts are well-versed in the latest industry standards and work closely with providers to ensure that their claims are processed quickly and accurately.

Service 3: Claims Management

Claim denials can be a significant drain on a healthcare provider’s financial resources. Our claims management service is designed to help providers reduce denials and increase reimbursements. We use advanced denial management technologies and strategies to identify the root causes of denials and develop effective solutions to prevent future denials. Our claims management service also includes appeals management, which can help providers recover denied claims and increase their revenue.

Service 4: Patient Collections

Collecting payments from patients can be a time-consuming and challenging process. Our patient collections service helps providers streamline their collections process and increase their patient collections. We use proven strategies and technologies to help providers improve their patient communication, set up payment plans, and track patient payments. Our patient collections service can help providers reduce their accounts receivable and improve their cash flow.

Service 5: Call Center

Our call center service is designed to provide healthcare providers with a centralized, dedicated team to manage their patient communications. We provide trained call center agents to handle patient inquiries, schedule appointments, and provide follow-up care. Our call center service can help providers improve patient satisfaction and reduce missed appointments, leading to better outcomes and increased revenue.

Service 6: Patient Scheduling

Our patient scheduling service helps healthcare providers manage their appointments and reduce missed appointments. We provide scheduling tools and technologies that allow providers to easily manage their appointment schedules, send appointment reminders, and track patient attendance. Our patient scheduling service can help providers reduce no-shows, optimize their appointment schedules, and increase revenue.

Service 7: Verification of Benefits

Our verification of benefits service helps providers verify patient insurance coverage and eligibility prior to treatment. We use advanced technologies to quickly and accurately verify patient benefits, ensuring that providers have the information they need to make informed treatment decisions. Our verification of benefits service can help providers reduce claim denials and increase revenue.

Service 8: Prior Authorizations

Prior authorizations can be a significant barrier to timely treatment and can lead to claim denials and revenue loss. Our prior authorization service is designed to help providers obtain prior authorizations quickly and accurately. We use advanced technologies and a team of experienced prior authorization specialists to manage the prior authorization process from start to finish, ensuring that providers can provide timely treatment and receive prompt reimbursement.

Are you ready to optimize your revenue cycle and improve your financial performance?

Ready to learn more?

Contact us today to learn more about our revenue cycle management solutions and how we can help you achieve your financial goals.


Matthew Beninato

[email protected]

PO Box 13606 Tempe, AZ 85284

Phone: (602) 457-7320 Fax: (866) 467-4430


Physical Address: Kyrene Corporate Center | 9280 South Kyrene Road | Suite 112 | Tempe AZ 85284-2954
Mailing Address: PO Box 13606 | Tempe AZ 85284-0061
Phone: (602) 457-7320 | Fax: (866) 467-4430